Thursday, August 15, 2013

Why 13-year-olds are rejecting Facebook.


Teens-leaving-facebook
Mashable Op-Ed
This post reflects the opinions of the author and not necessarily those of Mashable as a publication.
I’m a teen living in New York. All of my friends have social networks — InstagramVine,Snapchat, etc. Facebook used to be all I could talk about when I was younger. “Mom, I want a Facebook!” and other whining only a mother could put up with.
But now, at 13, I’ve been noticing something different. Facebook is losing teens lately, and I think I know why.
Part of the reason Facebook is losing my generation's attention is the fact that there are other networks now. When I was 10, I wasn’t old enough to have a Facebook. But a magical thing called Instagram had just come out ... and our parents had no idea there was an age limit. Rapidly, all my friends got Instagrams.
Now, when we are old enough to get Facebook, we don’t want it. By the time we could have Facebooks, we were already obsessed with Instagram.
Facebook was just this thing all our parents seemed to have.
This leads me into my next point: Although I do have a Facebook, none of my other friends do. My friends just thought it was a waste of time. I decided to get a Facebook just to see what it was all about. I soon discovered that Facebook is useless without friends. My only friend is, like, my grandma.
Teens are followers. That’s just what we are. If all my friends are getting this cool new thing called Snapchat, I want it, too! 
We want what’s trending, and if Facebook isn’t “trending,” teens won’t care.
All of our parents and parents' friends have Facebooks. It’s not just the fact that I occasionally get wall posts like, “Hello sweetie pie!” But my friends post photos that get me in trouble with those parents.
Let's say I get invited to a party, and there’s underage drinking. I’m not drinking, but someone pulls out a camera. Even if I’m not carrying a red Solo cup, I could be photographed behind a girl doing shots. Later that week, the dumb-dumb decides to post photos from that “amazing” party. If my mom saw I was at a party with drinking, even if I wasn't participating, I’d be dead. This isn’t Facebook’s fault, but it happens there.
Facebook is also a big source of bullying in middle school. Kids might comment something mean on a photo of you, or message you mean things. This isn’t Facebook's fault, but again, it does happen there. If my mom heard I was getting bullied on Facebook, she would tell me to quit right away.
When I was younger, my mom had a Facebook. I would always go on it. I would take quizzes, play games, etc. Facebook used to be its own, unique thing. It was kind of big but at the same time, cool.
As the years went on, I always wanted a Facebook I could call my own. But once I got it, everything started changing. There's too much going on. The change from the old Facebook to the Timeline was very all of a sudden.
Look at something like Twitter, where it’s four buttons — people like the "simple" design better.
It also became a huge marketing mouthpiece. Facebook takes your interests based on what you’ve "liked" and put ads on your feed. No offense, but when I’m looking through my News Feed I don’t really care about Pantene’s new product.
It wasn’t the Facebook it was when I was seven. It got complicated — 

It was just kind of like, "We liked it the way it was. Why are you changing it?"
In the end, Facebook has been trying too hard. Teens hate it when people try too hard; it pushes them away. It’s like if my mom told me not to do something — I immediately need to do it. When she forces something on me, I really don’t want to do it.
Teens just like to join in on their own. If you’re all up in their faces about the new features on Facebook, they’ll get annoyed and find a new social media.
Facebook needs teens, because we’ll be the people keeping it going very soon. And teens can see that, which freaks them out.
I love Facebook, really I do. I hope they can make a comeback and appeal to my peers. I think it's a great idea for a website, and I wish Facebook the best of luck.
Image: Spencer Platt/Getty Images

Thursday, August 08, 2013

Are you using Big Data Analytics in your organization?



www.openforum.com

August 6, 2013.

QUESTION

Are you using Big Data Analytics in your organization? If so... why and how? What tools have proven useful in your quest for data intelligence, and especially from Social Media (ex: Twitter)?

What is a recommended direction you consider giving to both a smaller and larger size organization?
Know someone who can help? 
Advice from the community (2)
Ali Zamanian CEO/Founder, www.ace-my-class.com
Hi Jon,
Yes, we tend to do utilize big data in different startups if the data is accessible of course.
WHY : Using big data will allow you to make logical practical sense out of data. It translates consumer/user attributes and preferences collected over time into statistically proven claims that decisions can be based on.
HOW & TOOLS: Personally I don't know of any software or cloud service that would automatically do DATA ANALYSIS for you (Although they probably exist), you may find use of softwares such as Stata (Statistics software) useful, but in that case too, the software only does the computation for you, therefore you need someone with analytical expertise like Statistics, Mathematics, Economics etc. to extract recommendations.
Mark as helpful 
0
Danny Brown VP, Marketing & Technology, ArCompany
Hi Jon,

We're using both internally and externally, for a variety of functions.

- Better understand our potential clients' pain points
- Gather intel around key stakeholders
- Competitive data re. social footprints and strengths
- Combine online knowledge with offline experience

Vertical-wise, as well as the obvious marketing benefits, we're finding it increasingly beneficial for HR, crisis comms, brand advantage and employee loyalty.

We use various tech partners to start with the end point and reverse engineer our way back through their "paths", so we know exactly where something causes that person/brand to do what they did.

Optimize your App for the App Store.






ADVICESo your company has made a beautiful, functional, easy-to-use app. Hours upon hours have been poured into the design, the user interface, the API, and every conceivable action that the application will perform. You’re proud of your awesome accomplishment, and set it up in the App Store. Your job is finished, right? Well, if you actually want people to download your app, your work has just started. Many people don’t think to optimize their app for the App Store, but implementing SEO into the app itself is a big part of successfully marketing your creation.



Pinterest Reveals 3 Secrets to Pinning Like a Pro.




Pinterest Reveals 3 Secrets to Pinning Like a Pro.


 

Ritika Puri

Chief Story Wrangler, UserGrasp

AUGUST 07, 2013
The visually driven social media site can help drive sales and engagement for your company if you follow these 3 tips.
 

By now you may have heard about Pinterest's latest feature, a new tool to alert pinners when prices fall on items they're watching.
"Cutting out the middle-man, the social platform will now align its users interests to the buy-channel, and is on the road to becoming a virtual gold mine for marketers and brands alike," wrote Deanna Gillen of Business Insider.
The value proposition for large consumer brands is significant. With tens of millions of active users, the community is a hub for people to discover new hobbies, curate their favorite items and share what they love. For small businesses, however, the connection may appear less than clear-cut. The key is to pinpoint specific uses that align with your brand.

Tell a Human Interest Story

"Pinterest is a great way for small-business owners to tell their story, engage with their community, raise awareness, boost traffic and learn what their audience and customers want and like," says Pinterest's communications manager Annie Ta.
Dive deep into your story and focus on topics that generate human interest. What do your employees enjoy in their spare time? What causes does your company support?
"Pinterest is a great way for small businesses to highlight aspects of their brand that may not immediately come to mind—for example, if a florist donates 10 percent of their profits to charity, they could create a board devoted to their philanthropic efforts," Ta explains.
Human-to-human connections are the heart of communities—create a visual collage of your company's human side.

Share Your Portfolio

Pinterest is a visually driven medium, so you may think your company needs great photography to be active on the service. But you can come to the table to share perspectives of customers and prospects as well.
"Small-business owners use Pinterest in a number of interesting and inspiring ways, from photographers and graphic designers displaying their portfolios to interior designers showing off their concepts to wedding planners showcasing event ideas," Ta explains.
Beyond sharing your company's portfolio, you can also curate customer testimonials and resources that your client or shopper community will love.
The key is to start with your users and work backward to where their needs align with your brand. Your ultimate goal: to add value to your community's ecosystem.

Understand That Pinterest is User-Driven

On average, Pinterest shoppers spend more at checkout ($170 per order), compared to Facebook ($90) and Twitter ($70), according to a 2012 study by Rich Relevance, an e-commerce personalization company. The platform is a significant traffic driver, generating exposure for and connecting audiences to new concepts and companies.
A parallel trend is that Pinterest is a community-generated platform. Digitas reports that in fashion and retail, 18 percent of content engagement is driven by brands and 82 percent is driven by community. Similarly, more than 70 percent of engagement is generated by users, not brands. Basically, word of mouth is responsible for success on Pinterest.
It drills down to the concept of discovery. People use the network to curate and discover new things. To that end, they'd rather learn from peers and trusted advisers than companies.
What small businesses can do is be that friend and facilitate meaningful dialogue.
"Best practices for using Pinterest for professional purposes," Ta says, "are similar to pinning as a regular individual: creating boards that represent a unique set of interests or topics, pinning from various sources, pinning from within Pinterest to engage with others and writing thoughtful pin descriptions."
Ritika specializes in business, entrepreneurship, marketing, and quantitative analysis. She's written for American Express OPEN Forum, Forbes, Investopedia, CrazyEgg, Unbounce, the Contently Blog, the SAP Innovation Blog, and others.
Read more articles on Pinterest.
Photos from top: Thinkstock, iStockphoto

The Surprising Way Google is Taking Over Your Business.

  •  

    Brent Leary

    Owner, CRM Essentials

Welcome to the era of GRM: Why Google has become the new CRM platform small businesses can't live without.
        AUGUST 08, 2013 
There’s been a lot of weeping and         gnashing of teeth lately from marketers about the           impact of Gmail’s new inbox feature called Tabs. The feature is designed to make your inbox easier to manage by using different tabs to automatically organize your incoming mail into categories like Primary, Social, Promotions, Updates and Forums. Unfortunately for many marketers, newsletters are landing in the Promotions tab, not the Primary tab, and according to MailChimp, during the first few weeks after the change, the "promotions" emails incurred a 1 percent drop in open rates.
To the average person, 1 percent might not sound like a lot, but to marketers it’s reason enough to scramble to find a workaround. According to this infographic, 204 million email messages are sent out every 60 seconds. And with more than 425 million Gmail users—that’s a lot of newsletters, promotions and deals of the day not being opened. No wonder marketers are upset.
If you think about it, three of the most fundamental things we do in business every day are communicate via email, browse websites and social networks to find information. Now, think about which products you use—there's an excellent chance you're spending a significant amount of time and effort using Google products to build your businesses’ relationships. 
google-crm-leary-open-forum-embed

Google Relationship Management

Back in 2010, I wrote about how I thought Google was becoming the onramp to social CRM, particularly at the small-business level. (I also earlier had predicted thatGoogle would buy Salesforce.com—I clearly got that one wrong.) But even without acquiring a CRM vendor or building its own CRM app, I feel even more strongly today that “GRM” is a big part of CRM for small businesses. Here’s why: Over the past three years “the three As”—Android, Apps and Analytics—have been significantly penetrating the small-business market as more small businesses grow comfortable with the cloud. (Gmail is technically a Google app, though we have come to see it as so much more.)
Today the tablet, along with the latest generation of smartphones, has changed the whole landscape of how people live—both professionally and personally. And while the iPad is by far the most popular single tablet device, companies like Samsung, Amazon and Lenovo are creating Android-based tablets that, when combined, surpass the iOS in market share
The Google Apps marketplace has also grown substantially over the course of three years. There are 120 apps alone in the CRM category. And companies like Insightly, Zoho and Nimble have deep integrations with Gmail, Calendar, Contacts and other Google apps—enabling their CRM offerings to work with the apps more small businesses are relying on daily.
Google Analytics has always been and continues to be used by small businesses to help them better understand who was visiting their websites, how they got there, what they looked at, how long they stayed and what caused them to convert.
It’s not just the widespread adoption of the three As, or the increasingly robust offering of each, but the synergies among the As and the fact that Google’s mobile apps, such as Chrome, Gmail and Hangouts, can be used on both Android and iOS devices, that make it a crucial part of any small business’s CRM strategy. These three As and the synergy between them will continue to play an important role in the interactions companies have with customers and prospects.

Integrated Opportunities

While Gmail is technically another app in the three As, it’s probably the most important from a business perspective. As Google’s Rich Rao told me earlier this year in a conversation, people are spending just as much time in email as they ever have. And many of the most important interactions with customers take place in emails, which is why Gmail is really at the foundation of why Google is so important from a small-business CRM perspective. 
In 2010, Google+ wasn’t around. And while many are viewing Google+ vs. Facebook as a winner-takes-all grudge match, with Facebook way ahead, I tend to think that the world is big enough for more than one superpower. In fact, I think more intimate business interactions are happening in Gmail (emails, chats, etc.) than on Facebook, which makes it a great foundation for Google+—making the Gmail/Google+ combo a potentially great platform for small businesses to grow relationships with customers.
Another integrated piece to all this is how YouTube and Google+ are coming together to create a video-based interaction platform for even more opportunities to engage audiences—be it prospects or existing customers. With Hangouts, you can move a chat in Gmail to a video call, which could turn into a videoconference call with up to 10 people. If you have a YouTube account set up, you can do a Hangouts On Air, which allows you to broadcast that conversation on your Google+ profile, or your Google+ page. The video of the broadcast will be automatically sent to your YouTube account, so you can go back and edit the Hangouts broadcast, or re-share it using a YouTube URL and embed it on a third party site.
We're even seeing services like the Hangout Plugin that are allowing companies to use the Hangouts functionality to do webinars. And while this doesn't have the kind of robust functionality of traditional webinar services, being able to buy a plugin for a couple of bucks that gives you the ability to share slides with an unlimited audience definitely opens up more engagement opportunities for little investment.

A Non-CRM CRM Company

Three years is a long time in terms of technology. But for a company that isn’t officially considered a CRM vendor, Google’s platform may be just as important in this space as companies like Salesforce.com, Microsoft and others—especially at the small-business level. Every interaction you have with a person through Gmail or Gchat can give you a fuller understanding of what’s important to them. And each interaction is critical to growing relationships today, which is truly at the heart of customer relationship management, and why GRM is still an on-ramp to CRM for small businesses.
And who knows what’s next, with Google Glasses on the horizon or Google making WiFi faster at Starbucks—it can all be part of your business’s CRM startegy moving forward.
Read more articles on technology.
Photo: iStockphoto

How to Reach the Right Audience With Display Advertising.

What is the Google Display Network (GDN)?

Just to make sure that we all are on the same page, the GDN is comprised of Google properties like YouTube, Google Finance, Gmail, and others that offer display advertising, as well as a network of millions of partner sites and mobile apps on which you can place your ads. Having said that let’s add some interesting data here; the GDN allows you to reach the widest possible audience globally (582M total unique visitors per day), having access to almost 93% of the web.
Well, I know what you are thinking - “93% of the internet is far too broad to target” - and I agree, but I’m sure that we can both imagine how vast the diversity is. It has been proven that there's a severe disconnect between where Internet users are spending their time, and where marketers are spending their money trying to reach them. As I don’t want it to happen to you I’ll try to give you an overview of the different targeting methods that can be used in order to reach the users that you are looking for.

Why use the GDN?

Display ads on the GDN can be an effective media choice across a large variety of goals from branding to direct response and can reach consumers at every stage of the purchase funnel. They also help to drive engagement on Search; after being exposed to a Display ad, research has shown that consumers are significantly more likely to click on a sponsored link.
For example, a user may first become aware of your brand by seeing a GDN ad while browsing one of their favourite websites. They may then click on this ad, take a look around your site and make a mental note to revisit it in the future.  After they have left your site you could use Remarketing to remind them how awesome you are or even offer them a discount to encourage a direct response.
Purchase Funnel
Using the best targeting methods, bearing your goals in mind and optimising the campaigns accordingly are a must. We’ll have a quick look at the five core targeting methods that can be used to reach your audience but first we need to understand that there are two main ways to target on the GDN:
  • Content: We’ll reach our audience using the web content at the point of relevancy
  • Audience/behavioural: We’ll reach our audience based on online behaviour using cookie data

Targeting methods

Topics
Google’s engine scans the content of every page on the GDN and categorises them into one of over 1,500 pre-defined categories. You can target categories from as broad as sports to as specific as football, which means that you can be as broad (due to the massive amount of inventory behind it) or as specific as you want while still staying relevant to the subject you want to target. Find all the categories in the Ad Planner tool (it’s free!). As Google analyses each page, this is a content based targeting method.
Placements
If you already know some specific websites on which you’d like to run your ads, the placement targeting method is what you are looking for. This is a very precise solution as you are picking the websites you’d like to appear on. You can choose to target the whole site, or go even further and run on multiple pages of a single site, on just one page within a site or only on specified parts of a page within a site. If you need some ideas to find placements you can again use the Ad Planner tool (it’s still free!). Don’t forget that this targeting method is auction based which means that you’ll need to bid and win the auction to see your ads running!
Contextual
If you are familiar with search you’ll find this targeting method very friendly, as you’ll need to build a list of keywords to run your ads. It’s worth mentioning that keywords are broad match on the GDN and that now there is no limit to the number of keywords you can use per ad group (the limit used to be 50 keywords). Start being specific with brand keywords and product keywords and then expand your keywords list. Make sure you are using your best keywords from your search campaigns.
The way it works is simple: Google’s engine scans and analyzes the page in real time as it loads and matches the keywords that you are bidding on. The analysis made by Google here is different to how it works for topics. In this case the analysis matches individual terms rather than concepts; it’s based on words within the content of a page instead of subjects of the page and your ads will be eligible to appear on any page conaining the keywords.
Interest
This is a behavioral/audience targeting method which lets you reach users based on their interest.  You might be wondering… how does Google know my interests? Well, don’t be scared, but when we surf the web, Google stores a cookie to remember every visit on GDN websites and will infer interest based on the content, recency and frequency of our visits. This is how we’ll see ads based on our interest, regardless of the page content (If you are now curious, click here to find out how Google categorized you!). Don’t forget that the topics targeting method is based on content whereas interest is behavioral based. There are more than 1,600 interest categories that you can find in the AdPlanner (did I mention that is free?)
Remarketing
This is another behavioral/audience targeting method which allows you to reach users who have already visted your website. Bear in mind that 97% of new visitors leave your site without doing what you want them to do so we should make the most of this amazing targeting method to chase our visitors and remind them how awesome we are. I would recommend reading the post that my colleague Tom wrote a few weeks ago to find out everything about remarketing.
Targeting methods based on your goals
Even though this is just an overview you can see that there are many ways to reach the right audience with display. At Periscopix we run many campaigns on the GDN and have had great results. If you are thinking of testing it but are not sure how, give us a shout!

Friday, August 02, 2013

El 75% de conexiones a internet en China se realizan a través del móvil

Logo The Cocktail

     05 marzo 2013

El 75% de conexiones a internet en China se realizan a través del móvil

Por 
Desde nuestra oficina en Pekín, os presentamos hoy una Introducción al Mercado de Internet en la República Popular de China.
Con una economía aún en fuerte crecimiento, el mercado chino de internet ha experimentado un increíble desarrollo recientemente. Y lo que es más interesante, todos los análisis preveen lo que parece ser un boom sin precedentes para los próximos años.
A pesar de que el término *Internet* representa en occidente la idea de una comunidad global con alcance global, Internet en China es en realidad un ecosistema parcialmente aislado con sus propias compañías, servicios y reglas particulares.
Algunas nociones interesantes de lo que encontrarás en el informe:
  • Actualmente hay más gente conectada en China que en todo EEUU e incluso que en todos los países de la Unión Europea juntos.
Según los últimos datos publicados por el CNNI el pasado mes febrero, la cifra de usuarios de internet alcanza los 564 millones, lo que supone un 25% de los usuarios a nivel mundial. La previsión es que esta cifra llegue a los 750 millones en 2015.
Con un 39,9% de penetración actual, los especialistas apuntan que va a seguir creciendo hasta alcanzar las cifras de Reino Unido o EE.UU, con un 84% y un 78% respectivamente.
  • Los usuarios de internet chinos son frecuentes compradores online. En un par de años, la cantidad anual gastada online por persona igualará a la de EEUU.
Ya hay más de 242 millones de compradores online y el volumen de transacciones se incrementa en un 60% cada 12 meses. Se estima que en dos años, el gasto anual online por internauta igualará al de EEUU.
En la decisión de compra el usuario tiene muy en cuenta las recomendaciones de otros usuarios: el 40% de compradores online han escrito y/o leído opiniones de otros usuarios.
  • El móvil gana por goleada. El 75% de las conexiones a internet en China se hacen desde un terminal móvil.
Por penetración y frecuencia de uso, China ya es el mayor mercado de servicios y aplicaciones móviles. El 75% de la población que se conecta lo hace a través de teléfonosmóviles.
Cada vez más, los internautas chinos consumen aplicaciones de pago: 2 de cada 3 usuarios de smartphone han comprado una aplicación en 2012.
Sorprendentemente, muchos usuarios todavía se conectan a Internet a través de dispositivos 2.5G. El mercado de servicios y contenidos adaptados a los teléfonos de gama baja representa todavía una importante industria.
En la actualidad Android es líder imbatible con un 90% de cuota de mercado en el sistema operativo móvil.
  • Muchas de las mayores compañías de internet en el mundo son en realidad Chinas. Tan sólo ocurre que aún no te has cruzado con ellas, hasta el momento.
  • El auge de la clase media, próspera económicamente y muy sensible a las marcas, es un objetivo perfecto para las compañías occidentales que quieran expandir su negocio online.
Encuentra estos y más datos explicados en el informe:
Si te ha interesado el estudio y quieres más información, no dudes en ponerte en contacto con nosotros.
Guardado en: ProyectosInvestigación