Diving into Data (Web Analytics) looking for insights.
Advice of Avinash:
Segmentation:
New Nirvana Rule: Never report a metric (even God’s favorite KPI) without segmenting it to give deep insights into what that metric is really hiding behind it.
The power of segmenting a metric is that you peek behind the curtain and find out more about the metric. These are the benefits that you will gain:
1. It is impossible to segment any metric without putting in the effort to understand what we are reporting and the business value that the metric represents. This is hard work but what does not kill you makes you stronger. :~)
2. Segmenting allows you to quickly hone in on areas of deeper dive from which will emerge key insights that will drive real and meaningful action.
3. Our senior executives and decision makers don’t understand all the complexity and magic that is a web experience, showing them segmented trends is a extremely effective communication tool (and the best part is you barely have to talk, the picture will tell the story).
4. You will earn a big fat bonus and promotion.
KPI Attributes:
1) What is good for Jane it might not be good for John. Every web business is unique !!
2) Do not go for perfection: Good is enough !!
3) Critical few baby, critical few !! Few KPIs:Most common: 3. Maximum: 4 KPI for each website analysis.
4) KPI Lifecycle (Half of KPI will die in one year), because your competitor become stronger. So apply Lean Six Sigma Process (Define, Measure, Analyse, Action, Improve or Eliminate). If your KPI do not give you insight, kill it, be brutal and kill it, and then define a new better KPI .
Each KPI must be:
1) Uncomplex
2) Relevant
3) Timely
4) Instantly useful
Do Not forget of Conversion Trinity
1) Relevant
2) Value
3) Call to action
Showing posts with label KPIs. Show all posts
Showing posts with label KPIs. Show all posts
Monday, September 29, 2014
Diving into Data (Web Analytics) looking for key Insights / Advice of Avinash.
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Monday, September 01, 2014
The Biggest Mistake Web Analysts Make… And How To Avoid It!
The Biggest Mistake Web Analysts Make… And How To Avoid It!
We work very hard. We torture SiteCatalyst. We send out a lot of data. Then we resend it again and again. And yet our work results in very little impact on the business in terms of action taken by company leaders.
Why this sad state? Almost always we dive into the ocean of data first. Sadder still, we don't ask questions later. We never ask questions.
No questions. No tie to what's important. No impact from the data.
Result? Our work lacks purpose. It is that simple.
My normal recommendation to address this supremely corrosive issue is to encourage each company to go through the process of creating a Digital Marketing and Measurement Model . It is a fantastic five step process that forces the engagement of key stake holders to produce a blueprint of why digital exists in a company, and what it is trying to accomplish.
Just doing the four things, in five steps above, will deliver what we lack… purpose.
1. Why should you come to work?
2. What should the focus of your work be?
3. What level of performance indicates success or failure?
4. What dimensions, if analyzed, will deliver juicy business insights?
Unfortunately a very tiny fraction of companies, or Analysts, want to put in this lifesaving effort up front.If you fall in the "Analyst unwilling to do the hard work" category, I'm afraid I can't help you.
If you fall into the "Analyst really wanting to do the hard work but does not have the connection to Superiors, or other teams, and looking for any way out to identify business purpose" category. I have a very very simple approach for you to follow. You are going to love it.
But there are two prerequisites: 1. You are going to have to throw away the shackles, and think like a business owner. Even if you work in a multi-headed hydra called "global corporation." 2. Have the courage to move beyond the office politics/bickering, move from waiting for a savior to tell you what the purpose should be to investing some time in figuring it out yourself.
If you meet the prerequisites, and have a pinch of business savvy, we are together going to change the world!
My recommendation calls for you to take a structured approach and answer five questions. The insightful answers will help you create your own understanding of the purpose of the digital existence. You'll end up creating something very close to the DMMM above.
The result will be an astonishingly high level of focus for your digital analytics work (even on day one) and hyper-relevant insights to the business. That, in turn will simply blow people's mind (relevant insights always do), creating love for you. And love like that is hard to come by. (Conveniently that type of love also translates into a sweet raise. :)
Perhaps I've over-promised. But I'm just so excited about this process and its power to make our professional lives better.
Ready?
In my experience the best teaching happens with real world examples, rather than spouting theory. Hence, I'm going to use Credit Karma as an example to illustrate the process. I don't know anyone at Credit Karma. I'm not an expert in the credit score reporting business. So I'll be just as blind as you might be walking into any business and going through this exercise.
Here are the five questions (plus one special bonus in the end) I/you have to answer to get a very good sense of the business to bring astonishing relevancy to our data analysis:
#1. Why does the site exist?
This is the holy grail. But here's the trick: We are not looking for just the obvious answers. We want to identify as close to 100% of the purpose for which the site exists, how it makes money/gets leads/raises donations (as the case may be).
In the case of Credit Karma my first job is to identify what the Macro Conversion is. The single biggest reason for the site's existence.
Luckily except in the case of the most incompetent websites, this is easy to find. In our case it is right there staring us in the face on the home page: Free Daily Credit Card Monitoring!
And in this case the cool thing is that they give you one score, the TransUnion one, for free. No credit cards required to sign up! My favorite report is the Credit Report Card. Great visualizations and really great data. Sign up today! [Disclosure: I'm not affiliated with nor do I know anyone at Credit Karma.]
OK, back to being the business owner.
The next thing to answer this question, and ensure that I'm not a newbie Analyst who will only focus on 2% of the business success, I have to figure out the Micro Conversions.
To do this you'll go to the main sections of the website. You'll look for other calls to action. "Sign up for the mailing list." "Order our catalog." "Download the trial version." Et al.
After 10 minutes of browsing, I found all these valuable Micro Conversions:
Now you have a fantastic understanding of the business objective (make money via credit reporting) and the Goals (a combination of Macro + Micro Conversions).
And, I can't stress this enough, you are not just looking at 2% of business success, you are looking at 100%.
Bonus: Identifying Macro and Micro Conversions also gives you a list of Ecommerce Tracking to set up on the site, and Goals to set up in the Admin interface. You'll also note small things like outbound link tracking (using Events) to set up for social actions and ensuring all affiliate links are tagged with our company's tracking parameters.
Don't open Google Analytics or Yahoo Web Analytics yet! We have more work to do…
#2. What parts of the website should you focus on first?
One of the biggest problems we have with digital analytics is that we have waaaaaay too much data. And because the reports only show the top ten rows, we might not easily be able to see what matters.
Hence it is very important to figure out where to focus your analysis first. My method for doing that is to browse around the site and answer this question:
~ What content on the website is directly tied to driving Macro and Micro Conversions?
~ What sections of the website might be most valuable to the visitors?
~ What content areas seem very expensive to create (hence more important to measure if they are adding any value!)?
~ What cross-sells and up-sells do you see being pimped across the site?
~ What does the top nav and left/right nav groupings tell you about priorities?
You can quickly see how those simple questions help you understand what data might be the object of your analytical horsepower.~ What sections of the website might be most valuable to the visitors?
~ What content areas seem very expensive to create (hence more important to measure if they are adding any value!)?
~ What cross-sells and up-sells do you see being pimped across the site?
~ What does the top nav and left/right nav groupings tell you about priorities?
Another 10 or 15 minutes of exploring various links and pages yields the answers I'm looking for.
This was a bit hidden but the second most important piece of content would be the Credit Simulator (/preview/simulator). I can go play with the simulation and be informed (scared, actually) of the implications of taking credit and become a more qualified lead for Credit Karma.
The other sections I found valuable, using the framework outlined in the questions above, were: /help/howitworks (no one would sign up without looking at this page, we have to A/B and MVT test this to the max), /tools (this creates a great affinity for the brand, even if people don't sign up) and of course /creditcards (if they don't sign up, let's at least get an affiliate click :).
You can quickly see how you've got a short list of things to do in the Content section of Google Analytics. The filters to apply to those reports, to understand which KPIs would be most important as you value this content.
Rather than letting the data take you somewhere randomly, let this approach put you in the drivers seat and then you take data for a ride to a specific destination. That is what being successful is all about.
Awesome, right?
#3. How smart is their digital marketing strategy?
If you are a regular reader of this blog you know how deeply fond I am of the Acquisition, Behavior, Outcomes framework. We covered Outcomes with the first question and behavior with the second. Now it's time for acquisition.
What I try to probe, without talking to anyone at the company, is how savvy the company is in digital marketing. I'm also trying to figure out all the places they might be doing advertising. I want to know if they have even a simplistic understanding of how to rock social media.
Here's my process for doing that…
~ Visit www.google.com
(or Baidu in China, Yandex in Russia etc). Run a bunch of search
queries with the intent of looking for the company's products and
services. I'll do at least five or so brand-related queries ("credit
karma reviews"), and at least ten to fifteen non-brand/long tail queries
("free credit scores," "best credit score website," "credit score
reporting scams," etc.).
I make a note of: 1. Organic search rankings (rank, page titles, snippets). 2. Paid search ads (title, creatives, urls shown). 3. Competition (who comes up first consistently, ppc and organic). 4. Search Plus Your World results.
~ Visit sites like (in this specific case) Yahoo! News/Finance to see if I get display ads when I read articles or stories about credit cards, credit scores etc. Do the same with some of the top sites I can think of related to the industry (brokerage sites, financially savvy consumer sites, etc). Finally, checkout at least a couple of blogs relevant to the topic.
I'm trying to see if I bump into my company's ads (display, text, any other type). It will be a great reflection of how well thought out their acquisition strategy is, or how sub-optimal it is.
~ No business, B2C or B2B or here2there, can exist without a robust YouTube strategy. So off to YouTube to do some relevant searches to see what videos show up.
Do I see any promoted videos in the results (to control the message)? Do I discover a brand channel by the company (to create a deeper connection with customers)? How lame or awesome are their videos (you want to teach and pimp both at the same time)?
~ Social is all the rage these days and I do believe that every business of every type should have a social presence that is the epitome of conversational marketing. So visiting their Twitter/Facebook/Google+ pages is critical.
Do they have a social presence? How many followers/likes do they have in comparison to their competitors? Do they reply to questions, or just shout? Do they pimp offers or try to make people's lives better? Is there any consistency in their contribution?
One special thing I'm also checking is if they have the +1 button on their website. Search Plus Your World and the social graph has become quite important. People search now, see their friends/social graph liking/endorsing brands and pages. Those often catch the eye of the searcher more easily, sometimes, than paid or organic results.
All this goes into creating starting points for what I'll do when I
get into the web analytics tool. Will I analyze Search first or
Campaigns? Will I focus more on referring sources or social traffic
first? Will I measure the value of YouTube first or Display ads?I make a note of: 1. Organic search rankings (rank, page titles, snippets). 2. Paid search ads (title, creatives, urls shown). 3. Competition (who comes up first consistently, ppc and organic). 4. Search Plus Your World results.
~ Visit sites like (in this specific case) Yahoo! News/Finance to see if I get display ads when I read articles or stories about credit cards, credit scores etc. Do the same with some of the top sites I can think of related to the industry (brokerage sites, financially savvy consumer sites, etc). Finally, checkout at least a couple of blogs relevant to the topic.
I'm trying to see if I bump into my company's ads (display, text, any other type). It will be a great reflection of how well thought out their acquisition strategy is, or how sub-optimal it is.
~ No business, B2C or B2B or here2there, can exist without a robust YouTube strategy. So off to YouTube to do some relevant searches to see what videos show up.
Do I see any promoted videos in the results (to control the message)? Do I discover a brand channel by the company (to create a deeper connection with customers)? How lame or awesome are their videos (you want to teach and pimp both at the same time)?
~ Social is all the rage these days and I do believe that every business of every type should have a social presence that is the epitome of conversational marketing. So visiting their Twitter/Facebook/Google+ pages is critical.
Do they have a social presence? How many followers/likes do they have in comparison to their competitors? Do they reply to questions, or just shout? Do they pimp offers or try to make people's lives better? Is there any consistency in their contribution?
One special thing I'm also checking is if they have the +1 button on their website. Search Plus Your World and the social graph has become quite important. People search now, see their friends/social graph liking/endorsing brands and pages. Those often catch the eye of the searcher more easily, sometimes, than paid or organic results.
Additionally the above investigation also gives me a set of insights I can deliver to my CxOs. Channels where they should exist but don't. Things they might be doing badly in Social or YouTube or wherever. Missed opportunities in Organic search or SPYW (Search Plus Your World). Things like that. And these recommendations will come from my own digital marketing sophistication (earning respect from my Senior Leaders).
Bonus: In the digital marketing savvy section I've also started to pull out my Samsung Galaxy Tab and Nexus S to preview the mobile and tablet experience of the company. If it stinks that tells me a lot (remember the year of mobile was 2010!). I'll also run a couple of quick searches on Google or Yandex or Baidu to see how the landing pages look on my mobile phone and tablet.
Super Bonus: Only for the most passionate amongst you… run a quick query in the iTunes App Store and the Android Market to see if the business exists there in the form of an application. If yes, download it. Play with it. Download some competitor offerings.
Most companies that are on the bleeding edge of digital marketing savvy are leveraging Google, Yahoo!, Email Marketing, Blog ads, Social channels AND mobile experiences AND mobile applications. The analysis above, will bring remarkable brilliance when you dive into the data. You'll take your company from bad to good in terms of acquisition-savvy, or from good to great.
#4. How well are they doing in context of their competition?
It is almost criminal to dive into doing any analysis of a company's website data without first getting a little bit of context about their competitive performance. Context after all is king .
Here one simple example of how it can be helpful. You log into CoreMetrics and you see a line traffic going up or down. Is that good or bad? You don't know. No one at the company will talk to you. Why not jump on to a free competitive intelligence tool and figure out the answer for yourself?
I'll usually start with looking at the company's data in www.compete.com (if they are US-based with primarily US-based traffic) or Google Trends for Websites . And in five seconds I'll end up with a graph that looks like this:
Initially I was wow-ed by the spike in the blue line (Credit Karma), that is quite spectacular. But then I see that it might be an industry thing, as the competitor spiked as well. Good context.
While at Compete I can also dig into a whole bunch of metrics like Visits, PageViews, udience segmentation, and so much more.
Now, I better understand visitor acquisition.
Time to understand a bit more about the visitors themselves. My BFF? Google/DoubleClick AdPlanner , perhaps the largest source of demographic and psychographic data out there.
While in AdPlanner I also highly recommend looking at "Sites also visited," a fantastic way to understand who a site's real competitors are. What are the clusters of options when people consider a credit report? This is also a great place to get ideas for websites you can show ads on, exchange links, etc.
The last stop of my journey is Google Insights for Search , your direct source for all Google organic search data from across the world. Here I particularly like to look at a metric I call "share of search." How often are people looking for the generic query for the industry, for me (/my company) and for my direct competitors?
Think of it as unaided brand recall …
The purpose of competitive intelligence analysis is to understand your place in the world, to highlight from an industry/ecosystem perspective what your strengths and areas of opportunity are, and to collect a list of questions like the ones immediately above for analysis in your web analytics tools.
Is that not simply orgasmic?
#5. What is the fastest possible way I can have a impact on the business?
One final thing.
I look for a low hanging fruit to fix/analyze. Something I can quickly analyze, find insights for and get fixed to show the value of data (and my employment at the company).
Here are some examples of things I consciously look for:
~ Any obviously important links that might be broken (404) or misdirected.
~ Horribly constructed landing pages for the top organic/paid keywords.
~ Something absolutely important missing from the site's information architecture.
~ A missed opportunity for promoting a micro conversion more prominently. (Why is the Credit Score Emulator so hidden, and not on the home page of Credit Karma?)
~ Overpimping of social icons when there has never been a social post (or all posts are sub-optimal).
~ No "related items" after a product is added to cart. (Aw, come on! Has Amazon taught us nothing?)
~ 17 display ads on every single page on the website. (Why, oh why must we inflict torture?)
And other such things. Depending on the website you are analyzing,
and your web-savvy/UX expertise, you might find other things. But the
criteria to apply is that you are looking for big, obvious broken things
that can mostly likely be fixed quickly and for which the impact can be
quickly measured.~ Horribly constructed landing pages for the top organic/paid keywords.
~ Something absolutely important missing from the site's information architecture.
~ A missed opportunity for promoting a micro conversion more prominently. (Why is the Credit Score Emulator so hidden, and not on the home page of Credit Karma?)
~ Overpimping of social icons when there has never been a social post (or all posts are sub-optimal).
~ No "related items" after a product is added to cart. (Aw, come on! Has Amazon taught us nothing?)
~ 17 display ads on every single page on the website. (Why, oh why must we inflict torture?)
You are trying to find something with a clear purpose to show the power of actions taken through data.
One of my most beloved low hanging fruit for lead gen/ecommerce websites is to identify and improve the checkout abandonment rate .
That would be measuring the efficiency of this process for Credit Karma:
This is directly tied to business purpose. It is absolutely focused on something important (getting the macro conversion). It is small (3 pages), and it is very well defined. And it is easily measureable (hello my dear funnel analysis, I've missed you!).
That is how an Analyst achieves glory. Through data. Powered by a clear purpose.
So five simple questions that help you focus on the end-to-end view of the business (Acquisition, Behavior, Outcome) without ever touching the data (except CI) and help you create your own Digital Marketing Measurement Model.
What I love more than anything else is that it forces you to become the Marketer for the couple hours you'll spend on it. It forces you to think like a business owner for that time. It forces you to pull out any UI/UX chops you have.
It is rare that Analysts get to flex those muscles. It is important, though because I don't know of a single Digital Analyst who has become great without flexing those muscles.
And now, my dear, you are ready to log into your web analytics tool!
But before you do that, I have one last parting gift for you…
Special Bonus: #6. Any technical notes I can make for the future (analytics or coding)?
As I'm clicking around I also like to make note of these things:
~ Randomly
view source to see if the javascript tag for the web analytics tool is
there. You just want to spot check if the tool is there (for GA just do
View Page Source and Ctrl F and ga.js).
I do not encourage you to do to this until much, much later, but you can use a web analytics site audit tool for more thorough checking. But don't do it now. Don't get sucked into technical implementation hell just yet.
~ Things that might hinder SEO.
For example: Link text – is it descriptive? URL structures – are they clean (as on Credit Karma) or a jumble of technical gibberish (as on www.aeropostale.com )? Exit links – are they wrapped in javascript (can't be read by search bots) or clean? How clean is the link structure? These and other such small things are both a task list and a sign of how savvy the company is when it comes to SEO.
~ When I click on various external ads (search, display, YouTube), I also take a quick peek at the URL window to check for campaign tracking parameters. So important to have them.
~ Make note of windows that pop up. If they are links to the company's blog or their ecommerce/travel reservation/lead gen platform, is it on the same domain or a different domain?
Latter means tracking challenges, technical nightmares.
~ If they have an internal site search engine, and in this day and age it is criminal not to, then I do a quick search and see if my query shows up in the url stem. For example, on this blog it would look like this: http://www.kaushik.net/avinash/?s=segmentation
This would be awesome. The "s." It means we can configure it in Analytics in two seconds (no IT begging involved) and start doing amazing internal site search analysis .
If the parameter does not exist… well, then IT begging will be mandatory. :)
Remember. You are not a technical implementer or a javascript tagger –
two valuable roles. You are an Analyst. Your primary objective should
be data analysis and finding insights. So the first five questions and
the answers you'll find are your focus area. The sixth is a gift you can
give the javascript tagger/technical implementer in your company.I do not encourage you to do to this until much, much later, but you can use a web analytics site audit tool for more thorough checking. But don't do it now. Don't get sucked into technical implementation hell just yet.
~ Things that might hinder SEO.
For example: Link text – is it descriptive? URL structures – are they clean (as on Credit Karma) or a jumble of technical gibberish (as on www.aeropostale.com )? Exit links – are they wrapped in javascript (can't be read by search bots) or clean? How clean is the link structure? These and other such small things are both a task list and a sign of how savvy the company is when it comes to SEO.
~ When I click on various external ads (search, display, YouTube), I also take a quick peek at the URL window to check for campaign tracking parameters. So important to have them.
~ Make note of windows that pop up. If they are links to the company's blog or their ecommerce/travel reservation/lead gen platform, is it on the same domain or a different domain?
Latter means tracking challenges, technical nightmares.
~ If they have an internal site search engine, and in this day and age it is criminal not to, then I do a quick search and see if my query shows up in the url stem. For example, on this blog it would look like this: http://www.kaushik.net/avinash/?s=segmentation
This would be awesome. The "s." It means we can configure it in Analytics in two seconds (no IT begging involved) and start doing amazing internal site search analysis .
If the parameter does not exist… well, then IT begging will be mandatory. :)
That's it. My humble attempt at sharing with you everything I know about avoiding the single biggest mistake Digital Analysts/Marketers make: Execute their jobs without a clear business purpose.
If any of the above makes you feel that I hold data secondary and understanding what data is in service of first then I've succeed in my mission with this post.
As always, it's your turn now.
What are the approaches you use to identify business purpose? Do you dive into the data first, and still find insights without doing the above mentioned five investigations? Is there a strategy outlined above that you feel works better than others? What are your favorite low hanging fruits to fix for a digital business?
Please share your recommendations, war stories from the front lines, and feedback via comments.
Thank you.
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Wednesday, August 27, 2014
Digital Marketing and Measurement Model
Digital Marketing and Measurement Model
There is one difference between winners and losers when it comes
to web analytics. Winners, well before they think data or tool, have a
well structured Digital Marketing & Measurement Model. Losers don't.
This article guides you in understanding the value of the Digital Marketing & Measurement Model (notice the repeated emphasis on Marketing, not just Measurement), and how to create one for yourself. At the end you'll also find some additional examples to inspire you.
Let's go…
The root cause of failure in most digital marketing campaigns is not the lack of creativity in the banner ad or TV spot or the sexiness of the website. It is not even (often) the people involved. It is quite simply the lack of structured thinking about what the real purpose of the campaign is and a lack of an objective set of measures with which to identify success or failure.
I've developed the Digital Marketing & Measurement Model as a simple, structured, five step process to infuse this much needed thinking. Here is what each step in the process helps accomplish:
A complete, and competent, Digital Marketing & Measurement Model will focus on three key areas of your marketing, and in each answer the cluster of questions provided:
This article guides you in understanding the value of the Digital Marketing & Measurement Model (notice the repeated emphasis on Marketing, not just Measurement), and how to create one for yourself. At the end you'll also find some additional examples to inspire you.
Let's go…
The root cause of failure in most digital marketing campaigns is not the lack of creativity in the banner ad or TV spot or the sexiness of the website. It is not even (often) the people involved. It is quite simply the lack of structured thinking about what the real purpose of the campaign is and a lack of an objective set of measures with which to identify success or failure.
I've developed the Digital Marketing & Measurement Model as a simple, structured, five step process to infuse this much needed thinking. Here is what each step in the process helps accomplish:
- Step one is to force us to identify the business
objectives upfront and set the broadest parameters for the work we are
doing. Sr. Executives play a key role in this step. Step two is to identify crisp goals for each business objective. Executives lead the discussion, you’ll play a contributing role.
Step three is to write down the key performance indicators. You’ll lead the work in this step, in partnership with a “data person” if you have one.
Step four is to set the parameters for success upfront by identifying targets for each KPI. Organization leaders play a key role here, with input from Marketing and Finance.
Step five, finally, is to identify the segments of people / behavior / outcomes that we’ll analyze to understand why we succeed or failed.
A complete, and competent, Digital Marketing & Measurement Model will focus on three key areas of your marketing, and in each answer the cluster of questions provided:
- 1. Acquisition.
- How are you anticipating acquiring traffic for your website / YT
video / whatever else you are creating? Did you cover all three
components of successful acquisition: Earned, Owned, Paid media? How
would you prioritize each? Where are you spending most of your efforts?
- What is the behavior you are expecting when people arrive? What
pages should they see? What videos should they watch? Should they visit
repeatedly? Are there certain actions they should take? What is unique
about your effort that ties to an optimal experience for a customer?
- What outcomes signify value delivered to the business bottom-line? A
download? A phone call to your call center? A qualified online lead?
Signing up for email promotions? People buying your product / services ?
A 95% task completion rate? A 10 point lift in brand perception? Simply put: Why are we undertaking this digital initiative?
With that macro thought out of the way, let’s get going and look at a real example of the five step process to solidify this concept.
The business we are doing this for is a real estate company. I’ve picked a tough one because the main outcome is offline success. If they can create a good model then your job is much much easier!
Step 1: Identify the Business Objectives.
Ask this question: Why does your website/campaign exist? (Think of acquisition, behavior and outcomes.)
This is a difficult question to answer because it requires more thinking that you might anticipate. If you do it right at the end of step one you’ll have something that looks like this:
Identifying the business objectives mandates a discussion, multiple discussions, with the senior-most leaders in your company and working with them / sweet-talking their egos and hearts with gentle encouragement, to identify why the site / campaign / digital marketing invitiative exists.
Based on those discussions, in our case, we’ve identified three objectives: Create awareness, generate leads for the builders and highlight community events.
Here’s a great test. Your objectives should be DUMB:
- Doable.
Understandable.
Manageable.
Beneficial.
Are your objectives dumb?
Pro Tip: One way to ensure success is to forget that you are creating a set of videos or that you are building a site to host downloads of pdfs or that you are trying to mimic a campaign from Europe. Really, really, really think hard about why you are doing what you are doing. Get the answer from your executive/client.
Step 2: Identify Goals for each Objective.
Drilling down to identify website/campaign Goals requires critical thinking from both the Management, Marketers, and the Analysts – with Management in the leadership role.
My definition: Goals are specific strategies you'll leverage to accomplish the business objectives.
After going through some of the acquisition, behavior questions with stakeholders, here’s our model:
Clean. Has a clear direct line between Goal and each objective. Provides immense clarity.
To deliver on "Create Awareness," in this case, the site needs to support all the offline efforts along with having a relevant online traffic acquisition strategy.
"Generating Leads" comprises the twin goals of providing all kinds of information that will help potential home buyers to make their decision and to collect e-newsletter registrations as well as e-requests for an onsite tour of the model home by the builder.
Finally, "Highlight Events" is for prospective home buyers (visitors to our site). By making them happy with delightful events, at the construction site hopefully in model homes for sale, they can be converted into Net Promoters (to others) and Buyers (themselves).
These goals provide clarity, but they also contain large chunks of specific marching orders for what the Marketers and Analysts need to get done.
Pro Tip: This is super key: Macro + Micro Conversions! If the goals identified don’t cover all the jobs the site/campaign is doing then you might need to revisit your work.
Step 3: Identify the Key Performance Indicators.
Finally we get to deal with data!! I know you’ve been dying to get here. You’ll be the ideas leader here.
My definition: A key performance indicator (KPI) is a metric that helps you understand how you are doing against your objectives.
For each goal, sweat, and find the most hyper relevant KPI. This is what it will look like:
So amazing right?
I am sure your head is buzzing with all the possibilities for custom reports and things to report on, and how much clearer it is what you are supposed to do! Awesome, but hold your horses. We have two more steps to complete. Stay with me.
Pro Tip: Try to look for smart KPIs? Here’s specific guidance to help you…
Pick super awesome key performance indicators that truly reveal success or failure.
Step 4: Identify the Targets.
It is heartbreaking how few people complete this step. It is absolutely critical, in so many ways.
My definition: Targets are numerical values you’ve pre-determined as indicators of success or failure.
Why do you need targets? Consider this: You had an amazing campaign on YouTube. You got 1.2 million views. Is that great or awful? How do you decide? That is why you need targets!
Ok, so you also need them to plan your site / campaign / marketing initiative better. If you were responsible for getting 5 million visits in a month would you execute your campaign differently than if that number was 500k? Or if you were supposed to reach 1,000 CMO’s would you remember not to use Social Media as your primary acquisition strategy? That’s also why you need targets.
Targets can come from historical performance (how you did last time you / someone did something similar). They can come from other efforts (if my one hour long boring video can get 30k views in a week, should your two min peppy video get 1.2 million views?).
Seek people who are accountable (client, management, Finance), they will help you identify targets for each KPI.
Your Digital Marketing & Measurement Model will now look like this…
Now everyone knows what the company is shooting for. When you crack open Google Analytics, or other tools you’re using, you'll immediately jump with joy or weep when you see the KPI. You'll instantly know what is good and what is bad.
Pro Tip: If you have no targets then make something up. Use a number that if reached won’t embarrass you / your management / me. :) That is a good start; you can revise the number next month after you get the first blush of data. What’s important is that you never measure without having some sense of what good or bad performance looks like. The more experience you have, the better you’ll get at setting targets. Good targets.
Step 5: Identify valuable Segments for analysis.
This last part is one that is particularly meaningful to me because of its incredible value.
My definition: A group of people, their sources, onsite behavior, and outcomes.
When you log into Google Analytics or any other data source you are deluged by data and you could go in a million different directions.
Remember: We not only wanted focus, we wanted hyper-focus.
Take 10 more minutes from the key executives. Have a discussion with them about what the most important segments to focus on are for each goal.
Identify the sources of traffic, types of people desirable, their attributes, their behavior, business outcomes that they care about the most. And what customers to the site might want to accomplish. Balance for the company and the customers.
You’ll provide leadership here and if you did a great job then your DMMM will look something like this:
What groups of visitors were important? What visitor behavior is desirable? What a traffic source was Marketing focused on? Who are we trying to attract? What on our site is important – at least according to us? And more such questions are important to answer to get to the optimal segments.
Pro Tip: How to Identify Analytics Segments. Read. Act. Enough said.
Hallelujah, praise the lord you are done!
This was a lot of work, but I assure you that at this point you will thank God and your Cat that you worked this hard. You now have a structure that will guide your measurement efforts. The insights you derive will be of value because they are grounded in what’s important to the business and the leadership. And when you make recommendations based on data… guess what… action will be taken. Worth it, right?
Here's the sexiness: You now know what's important and where to start and what to focus on. Your boss/client knows what success or failure looks like and how to connect her/his business objectives to your data. Prioritized business focus for relevant data analysis!
You have the basis of a solid contract. Get the DMMM signed (preferably in blood!) so that all parties are clear on what everyone is supposed to be solving for.
Punch-line: Always, always, always work with the above "Marketing & Measurement contract" in hand.
Two Bonus Items.
Some of you might have noticed that I’d eliminated the Tour Conversions KPI in step five. That was simply to make the image in step five looks prettier. But worry not, with that KPI included our Digital Marketing & Measurement Model will have this beautiful final form…
Can we run the most fantastically actionable web analytics program in any company now? Yes we can!
One last gift for you.
When you create your own Digital Marketing & Measurement Model you don't have to use the format I've used above, you can add to it as you see fit.
I wanted to share with you a different format, and example. Below is the model for a retail e-commerce website with an online and offline presence:
FY= Fiscal Year.
- ABC= Authenticity, Benefits, Communication.
- I hope that the two examples in this blog post will help inspire you
to use the Digital Marketing & Measurement Model as the foundation
of your web analytics efforts.
I believe, with every fiber of my being, that this is will empower magnificent success.
Good luck.
Thursday, July 24, 2014
The Difference Between Web Reporting And Web Analysis.
Occam's Razor
by Avinash Kaushik
Someone asked me this very simple question today. What's the difference between web reporting and web analysis?
My instinct was to use the wry observation uttered by US Supreme Court Justice Potter Stewart in trying to define
po rn: "I know it when I see it."
That applies to what is analysis. I know it when I see it. : )
That, of course, would have been an unhelpful answer.
So here I what I actually said:
I always find pictures help me learn, so here are some helpful pictures for you. . .
This is web reporting:
And so is this, even if it looks cuter:
And while you might be tempted to believe that this is not web reporting, with all the data and the colors and even some segments, it is web reporting:
See the common themes in all the examples above?
The thankless job of web reporting, illustrated vividly above, is to punt the part of interpreting the data, understanding the context and identifying actions to the recipient of the data puke.
If that is your role, then the best you can do is make sure you have take the right screenshots out of Site Catalyst or Google Analytics, or charge an extra $15 an hour and dump the data into Excel and add a color to the table header.
So what about web analysis?
The job of web analysis mandates a good understanding of the business priorities, creation of the right custom reports, application of hyper-relevant advanced segments to that data and, finally and most importantly, presentation of your insights and recommended action using the locally spoken language.
See the difference? It's a different job, requires different work, and of course radically different skills.
Examples of web analysis? I thought you would never ask. . .
This is a good example of web analysis:
[And not only because it is my work! Learn more about it here: Action Dashboard.]
Notice the overwhelming existence of words. That's not always sufficient, but I humbly believe always necessary.
When you look to check if you are looking at analysis or reporting look for Insights, Actions, Impact on Company. All good signs of analysis.
Here's another example of really good web analysis:
[Click on the image above for a higher resolution version.]
Ignore how well or badly the business is doing. Focus on approach taken.
Here are some things that should jump out. . . . A deliberate focus on only the "movers and shakers" (not just the top ten!). Short table: just the key data. Most of the page is taken up with words that give insights and specific actions to take.
Another example that I particularly like, both for the style of presentation and how rare it is in our world of web analytics. . .
[Click on the image above for a higher resolution version.]
No table, no rows, no pies. And yet data holds center stage with clearly highlighted actions.
Normally, we all do the column on the left (it might look different, but we have it). Unfortunately we don't appreciate is the power of the middle column ("segmentation reveled"). That is super important because it gives the recipients exposure to the hard work that you have done and in a very quiet ways increases their confidence in your work. Guess the outcome of that? They take the actions you are recommending!!
Analysts constantly complain that no one follows any of their data-based recommendations. How do you expose your hard work? In a garish Las Vegas show girl fashion where all the "data plumes" are, unsexily in this case, hanging off the body? Or, in quite concise ways? Only one of those two work.
One more? Okay here you go. . .
[Click on the image above for a higher resolution version.]
Diana has loads of observations, supported by visuals (sometimes it really helps to show the search results or the emails or the Facebook ad) with highlights (actually lowlights) in red, and finally recommendations.
And note the tie to outcomes (another common theme in all examples above). In this case, the search improvements are tied to the increase in donations I can make because of sales of my book. 1.5 extra smiles per month! (All my proceeds from both my books go to charity.) A good way to get attention from the "executive" and get him or her to take action.
Do that. A lot. Be creative. Yes it is hard work. But then again glory is not cheap, is it?
Exceptions to the rule.
Not every output you get from your Analyst, or "Analyst" :), with loads of words on it, instead of numbers, will be analysis. Hence my assertion that "I know it when I see it." Words instead of data pukes is just a clue, read the words to discern if it actually is analysis or a repeation of what the table or graph already says!
In the same vein not every output that is chock full of numbers in five size font, with pies and tables stuffed in for good measure, is a representation of web reporting. It is hard to find the exceptions to this rule, but I have seen at least two in nine years.
Top 10 signs that you are looking at / doing web analysis.
Let's make sure this horse is really and truly dead by summarizing the lessons above and using a set of signs that might indicate that you are looking at web analysis. . .
In the list above, and in the examples in this post, you see my clear, and perhaps egregious bias for business analysis and business outcomes and business actions and working with many parts of the business and business context. But I've always believed that if you and I can't have an impact then why are we doing what we do?
I hope you've had some fun learning how to distinguish between web reporting and web analysis. It is a fact of life that we need both. The bigger the company, the more they want data pukes, sorry, reporting.
But if you have "Analyst" in your job title then you perhaps now have a stronger idea of what is expected of you to earn that title. If you have hired a "web analysis consultant" and are paying them big Rupees then you know what to expect from them. Don't settle for data pukes, push them harder. Apply the rules above. Send their "analysis" back. Ask for more. Raise your expectations!!
I hope now "you'll know it when you see it," and have more datagasms!
Okay, it's your turn now.
How would you answer the question about the difference between web reporting and web analysis? What signs do you look for when evaluating the work of your Analyst or Consultants?
Please share your thoughts via comments below.
Thanks.
PS: In case you are curious here's the current official definition of po rn, as outlined in Miller v. California:
Like this post? Share it:
by Avinash Kaushik
The Difference Between Web Reporting And Web Analysis
My instinct was to use the wry observation uttered by US Supreme Court Justice Potter Stewart in trying to define
po rn: "I know it when I see it."
That applies to what is analysis. I know it when I see it. : )
That, of course, would have been an unhelpful answer.
So here I what I actually said:
If you see a data puke then you know you are looking at the result of web reporting, even if it is called a dashboard.Would you agree? Got an alternative, please submit via comments.
If you see words in English outlining actions that need to be taken, and below the fold you see relevant supporting data, then you are looking at the result of web data analysis.
I always find pictures help me learn, so here are some helpful pictures for you. . .
This is web reporting:
And so is this, even if it looks cuter:
And while you might be tempted to believe that this is not web reporting, with all the data and the colors and even some segments, it is web reporting:
See the common themes in all the examples above?
The thankless job of web reporting, illustrated vividly above, is to punt the part of interpreting the data, understanding the context and identifying actions to the recipient of the data puke.
If that is your role, then the best you can do is make sure you have take the right screenshots out of Site Catalyst or Google Analytics, or charge an extra $15 an hour and dump the data into Excel and add a color to the table header.
So what about web analysis?
The job of web analysis mandates a good understanding of the business priorities, creation of the right custom reports, application of hyper-relevant advanced segments to that data and, finally and most importantly, presentation of your insights and recommended action using the locally spoken language.
See the difference? It's a different job, requires different work, and of course radically different skills.
Examples of web analysis? I thought you would never ask. . .
This is a good example of web analysis:
[And not only because it is my work! Learn more about it here: Action Dashboard.]
Notice the overwhelming existence of words. That's not always sufficient, but I humbly believe always necessary.
When you look to check if you are looking at analysis or reporting look for Insights, Actions, Impact on Company. All good signs of analysis.
Here's another example of really good web analysis:
[Click on the image above for a higher resolution version.]
Ignore how well or badly the business is doing. Focus on approach taken.
Here are some things that should jump out. . . . A deliberate focus on only the "movers and shakers" (not just the top ten!). Short table: just the key data. Most of the page is taken up with words that give insights and specific actions to take.
Another example that I particularly like, both for the style of presentation and how rare it is in our world of web analytics. . .
[Click on the image above for a higher resolution version.]
No table, no rows, no pies. And yet data holds center stage with clearly highlighted actions.
Normally, we all do the column on the left (it might look different, but we have it). Unfortunately we don't appreciate is the power of the middle column ("segmentation reveled"). That is super important because it gives the recipients exposure to the hard work that you have done and in a very quiet ways increases their confidence in your work. Guess the outcome of that? They take the actions you are recommending!!
Analysts constantly complain that no one follows any of their data-based recommendations. How do you expose your hard work? In a garish Las Vegas show girl fashion where all the "data plumes" are, unsexily in this case, hanging off the body? Or, in quite concise ways? Only one of those two work.
One more? Okay here you go. . .
[Click on the image above for a higher resolution version.]
Diana has loads of observations, supported by visuals (sometimes it really helps to show the search results or the emails or the Facebook ad) with highlights (actually lowlights) in red, and finally recommendations.
And note the tie to outcomes (another common theme in all examples above). In this case, the search improvements are tied to the increase in donations I can make because of sales of my book. 1.5 extra smiles per month! (All my proceeds from both my books go to charity.) A good way to get attention from the "executive" and get him or her to take action.
Do that. A lot. Be creative. Yes it is hard work. But then again glory is not cheap, is it?
Exceptions to the rule.
Not every output you get from your Analyst, or "Analyst" :), with loads of words on it, instead of numbers, will be analysis. Hence my assertion that "I know it when I see it." Words instead of data pukes is just a clue, read the words to discern if it actually is analysis or a repeation of what the table or graph already says!
In the same vein not every output that is chock full of numbers in five size font, with pies and tables stuffed in for good measure, is a representation of web reporting. It is hard to find the exceptions to this rule, but I have seen at least two in nine years.
Top 10 signs that you are looking at / doing web analysis.
Let's make sure this horse is really and truly dead by summarizing the lessons above and using a set of signs that might indicate that you are looking at web analysis. . .
- #1. The thing that you see instantly is not data, but rather actions for the business to take.
#2. When I see Economic Value I feel a bit more confident that I am looking at the result of analysis. Primarily because it is so darn hard to do. You have to understand business goals / outcomes (so harrrrrd!) and then work with Finance to identify economic value, and then you have to configure it in the tool and then apply advanced segments, and then figure out how things are doing. That is love. I mean that is analysis! Or at least all the work that goes into being able to do effective analysis.
#3. In the same vein, if you see references to the Web Analytics Measurement Model (or better still, see it in its entirety on one slide up front), then you know that the Ninja did some analysis.
#4. Any application of algorithmic intelligence, weighted sort, expected range for metric values (control limits), or anything that even remotely smells of ever so slightly advanced statistics is a good sign. Unknown unknowns are what it's all about!
Also mere existence of statistics is not sufficient. All other rules above and below still apply. :)
#5. If you see a Target mentioned in the report / presentation, then the Analyst did some business analysis at least. See the top right of the picture immediately above.
#6. Loads and loads and loads of context! Context is queen! Enough said.
#7. I have never seen web analysis without effective data/user segmentation. I think this statement is in both my books. . . "All data in aggregate is crap." Sorry.
#8. If there is even a hint of the impact of actions being recommended then I know that is analysis. It is hard to say: I am recommending that we shift this cluster of brand keywords to broad match. It is harder to say: I am recommending. . . and that should increase revenue by $180,000 and profit by $47,000. Look for that.
#9. If you see more than three metrics in a table you are presented with then you might not be looking at analysis.
#10. Multiplicity! If you see fabulous metrics like Share of Search (competitive intelligence) or Task Completion Rate (qualitative analysis) or Message Amplification (social media) then they are good signs that the Analyst is stepping outside Omniture / WebTrends. I would still recommend looking below the surface to ensure that they are not just data pukes, but the good thing is these are smarter metrics.
User Contributions:
#11. From Carson Smith: If someone looks at your analysis / report / presentation / dashboard and has to ask "and… as a result?", then it might be reporting. What happened should be obvious.
[I love applying the "Three Layers of the So What" test to any analysis I present or see. I ask "so what" three times. If at the end of it there is no clear action to be taken then I know it is just web reporting, not matter how great it looks or how much work went into it. Ask "as a result?" or "so what?" to your work!]
#12. From Chuck U: 1) If it can be automated, it's probably not analysis 2) If your data warehouse team says they can automate it for you, then it's definitely not analysis. [#awesome! -Avinash]
In the list above, and in the examples in this post, you see my clear, and perhaps egregious bias for business analysis and business outcomes and business actions and working with many parts of the business and business context. But I've always believed that if you and I can't have an impact then why are we doing what we do?
I hope you've had some fun learning how to distinguish between web reporting and web analysis. It is a fact of life that we need both. The bigger the company, the more they want data pukes, sorry, reporting.
But if you have "Analyst" in your job title then you perhaps now have a stronger idea of what is expected of you to earn that title. If you have hired a "web analysis consultant" and are paying them big Rupees then you know what to expect from them. Don't settle for data pukes, push them harder. Apply the rules above. Send their "analysis" back. Ask for more. Raise your expectations!!
I hope now "you'll know it when you see it," and have more datagasms!
Okay, it's your turn now.
How would you answer the question about the difference between web reporting and web analysis? What signs do you look for when evaluating the work of your Analyst or Consultants?
Please share your thoughts via comments below.
Thanks.
PS: In case you are curious here's the current official definition of po rn, as outlined in Miller v. California:
(a) whether the 'average person, applying contemporary community standards' would find that the work, taken as a whole, appeals to the prurient interest,
(b) whether the work depicts or describes, in a patently offensive way, sexual conduct specifically defined by the applicable state law, and
(c) whether the work, taken as a whole, lacks serious literary, artistic, political, or scientific value.
Friday, February 07, 2014
3 Ways Your Web Design Can Better Connect You to Your Audience.
Copyblogger

How do people recognize good web design?
There is a big difference between good and bad design. Many people can identify a good design, but they don’t know what makes the difference.
Most people are not looking at a website and thinking: That website has well-matched serif and sans-serif fonts and a nice usage of white space!
Nope. Only designers think that.
In most cases people just feel like there is something good about it. Maybe it’s that eye-catching font or maybe that vibrant color, but they never actually know for sure.
There is something more to good design than making it just look right.
Because you can design your website according to all the major design rules with surgical precision … and people may still not like it.
Yet a website is also not a machine. There is no simple code base or recipe for a good design. You can’t program it, generate it, or somehow automate the process.
That’s why your design needs something more.
In order to create a web design that connects, we need it to reach new levels of interaction with our audience.
Making your website human-centered means making it easy to use and not making people guess what they are supposed to do next. It means that you focus your design around people’s actions and how your visitors expect your website to work for them.
You can improve user experience on your site by easily solving common problems that would otherwise take your visitors’ time to figure out.
The most common problems that visitors find on poorly designed websites:
Take some time to get to know your typical visitors and study their behavior on your website. Find their common questions and problems, and try to solve them.
Make sure your website is usable by visitors that matter to you. Forget about making your design flat or using fancy colors if it’s not working for your people.
It all matters when it comes to people’s feelings. By using specific fonts, shapes, icons, photos, or colors we can affect the way people feel about our products, services, or brand.
You can see big brands playing with our emotions all the time. Just look at companies like Apple, Target, or Starbucks.
Product design is definitely one of the main factors in Apple’s success. Apple spends a lot of time and money making sure their products look sleek, sexy, and modern.

It’s also not just the way the product looks, but how it works and feels when you use it. Most Apple products have smooth, nice-to-touch surfaces and consistent rounded corners. It feels good, right?
So, how can you use emotional design?
The new role of website design is to tell a story.
Imagine a comic book page. You can see various size strips and illustrations to make the story more interesting. It’s designed to get your attention, keep you interested, surprise you, scare you, make you laugh … and this is accomplished with only good narrative and images.
Your website can tell a story too:
You can never be wrong by simply taking care of your visitors and improving their experience. Consider their feelings and add more sense to your website content by designing a good story.
What is one simple design change you could make today that would improve your users’ experience on your website?
Flickr Creative Commons cinemagraph by mendhak
3 Ways Your Web Design Can Better Connect You to Your Audience
How do people recognize good web design?
There is a big difference between good and bad design. Many people can identify a good design, but they don’t know what makes the difference.
Most people are not looking at a website and thinking: That website has well-matched serif and sans-serif fonts and a nice usage of white space!
Nope. Only designers think that.
In most cases people just feel like there is something good about it. Maybe it’s that eye-catching font or maybe that vibrant color, but they never actually know for sure.
There is something more to good design than making it just look right.
Because you can design your website according to all the major design rules with surgical precision … and people may still not like it.
Form, function, and feel
Good design is not just how a website looks; it’s how it works.Yet a website is also not a machine. There is no simple code base or recipe for a good design. You can’t program it, generate it, or somehow automate the process.
That’s why your design needs something more.
In order to create a web design that connects, we need it to reach new levels of interaction with our audience.
1. Design for humans
Your website’s design creates a first impression with your users, and you want to make their interaction with your site as human-friendly as possible. Nobody wants to be greeted and instructed by a robot.Making your website human-centered means making it easy to use and not making people guess what they are supposed to do next. It means that you focus your design around people’s actions and how your visitors expect your website to work for them.
You can improve user experience on your site by easily solving common problems that would otherwise take your visitors’ time to figure out.
The most common problems that visitors find on poorly designed websites:
- “Is it clickable?”
All elements that need interaction with a user should be clearly visible or stand out in some way. Links and buttons should at least be marked in a different color than the rest of the body content. - “Where am I?”
Visitors will feel lost on your website when your design layout is not consistent. When people don’t know where to go, they’ll always find the exit.
You can’t move the navigation or change the layout too often between pages. You should use common patterns throughout the entire website so your visitors can learn your website’s interface.
Consistency is one of the most important aspects of a well-designed website. - “I can’t read it!”
Is your content easy to read? If not, your text may be too small or the color contrast between the background and text color may not be clear enough.
Remember that you design your website typography for the human eye.
If your targeted audience is a little older, you need to make your typography even bigger and add more contrast. You should focus on your users’ needs; don’t worry if it doesn’t look aesthetic to you anymore.
This is a sample piece of content from Medium.com displayed in two different versions. You can see clear spaces between the lines and high-contrast typography on the right side. On the left side you can see the same content and font type but with incorrect line spacings, small font size, and low contrast. You can clearly see which one is easier to read.
Make sure your website is usable by visitors that matter to you. Forget about making your design flat or using fancy colors if it’s not working for your people.
2. Design for emotions
Emotions have a big influence on most of our decisions. Therefore, we can’t ignore emotions when designing websites.It all matters when it comes to people’s feelings. By using specific fonts, shapes, icons, photos, or colors we can affect the way people feel about our products, services, or brand.
You can see big brands playing with our emotions all the time. Just look at companies like Apple, Target, or Starbucks.
Product design is definitely one of the main factors in Apple’s success. Apple spends a lot of time and money making sure their products look sleek, sexy, and modern.
It’s also not just the way the product looks, but how it works and feels when you use it. Most Apple products have smooth, nice-to-touch surfaces and consistent rounded corners. It feels good, right?
So, how can you use emotional design?
- Give your brand a soul.
Choose one emotion you want people to feel about your brand or website, then focus on it and be consistent.
Do you want your website to be on the light-hearted, humorous side? Then use joyful colors, smooth shapes, funny characters, and combine it with light jokes all over the place.
But let’s say you’re running a blog about sports cars. You want people to associate with your brand, so you need to make them feel cool about it. You may want to make your design sleek, modern, sexy, and use a strong color like red.
You wouldn’t want to use bright pastel colors or Comic Sans font because that would mismatch your design with the taste of sports car fans.
Mailchimp is one of those websites that has its own unique style and character. A funny cartoon chimp mascot brings humor to the site and evokes a positive mood. - Surprise your visitors.
Do you want to get some attention? People remember things better and pay more attention when their feelings are associated with it. Surprise your visitors by making something unexpected but positive.
For example, show a “Thank you” message on a simple action, make interesting parallax scrolling effects, or employ animations when the cursor hovers over some elements.
Dangelicoguitars.com uses parallax scrolling effects and custom designed pages to surprise their visitors and make exploring the website very interesting. - Give your kids candy when they cry.
How do people feel when they go to a website and it’s not working or they get a 404 page? They may feel confused, disappointed, or frustrated.
You definitely don’t want people to feel that way. You can fix it by making a funny 404 page or setting up your own custom page when your website is inactive due to some maintenance work.
Make people smile when there is a problem, and keep them busy when they have to wait.
Your 404 page doesn’t have to be boring. Be creative, write something funny, or suggest another step that should be taken. - Keep it positive.
This is a general rule of thumb: evoke only positive feelings. You never want to associate any bad feelings with your brand (unless that’s really your goal and you know what you’re doing).
Try to use positive icons like check marks, smiley faces, and thumbs-up signs. You may also want to associate positive feelings with desired actions on your website. For example:
- Show a smiley face (reward) after completing a task
- Use a green “add to cart” button
- Show check marks for correctly filled out form fields
- Use a progress bar in multi-page forms
Photojojo’s shopping cart icon turns to green with a smiling face when you click the “add to cart” button. It makes the entire shopping experience more pleasant.
3. Design to tell a story
The age of making home pages look like airplane dashboards is over. We avoid overusing buttons, calls to action, and all the other distractions these days.The new role of website design is to tell a story.
Imagine a comic book page. You can see various size strips and illustrations to make the story more interesting. It’s designed to get your attention, keep you interested, surprise you, scare you, make you laugh … and this is accomplished with only good narrative and images.
Your website can tell a story too:
- Design a layout that enhances exploring.
Try to keep your page content in a proper narrative and progressive order. Use a simple vertical design for easy visual eye movement and flow.
You may want to start with a good eye-catching headline and a simple description above the fold. Then, tell the visitor about your best features, show your clients’ stories, list people who are using your services or products, and finally lead to one — and only one — call to action (and optimize it).
Divide your content into parts, but make sure there is a clear connection between them. This way your visitors can read it like a real story, with no pause or break.
Also remember to have a good visual balance, both horizontally and vertically. Let your readers’ eyes smoothly move from left to right. If one section is left-hand heavy, make the the other one right-hand focused, and vice versa.
We illustrated all Genesis framework features to make browsing this page more interesting and enhance exploring. - Use various content elements to keep visitors interested.
Make sure your story is interesting. You can use different interactive elements like tabs, sliders, and scrolling animations to keep your users engaged in exploring your website.
Avoid using long and boring paragraphs of text. You can chop them into smaller portions supported with videos, graphics, and illustrations. Or you can introduce some organization and make a bulleted list, which is always easier for the eye to read.
Don’t be afraid to change background colors between the page sections. This allows you to manipulate the balance and can encourage scrolling if the background colors are in a certain order. - Encourage action. Every story has an ending. Put your main call to action at the end of your story, so people can take the next step.
Make sure the vertical flow of the page leads visitors right to the final call to action. You may want to make it more prominent than any other elements, with a headline or button text that looks like a continuation of your story.
So, what is your next step?
There is always so much we can do to improve our website designs. I encourage you to take it one step further. Go deeper behind the scenes.You can never be wrong by simply taking care of your visitors and improving their experience. Consider their feelings and add more sense to your website content by designing a good story.
What is one simple design change you could make today that would improve your users’ experience on your website?
Flickr Creative Commons cinemagraph by mendhak
About the Author: Rafal Tomal is the Lead Designer for Copyblogger Media. Get more from Rafal on Twitter and at RafalTomal.com.
Thursday, February 06, 2014
How to Make Your Content a Star
Copyblogger
by Brian Clark 16 Comments
How to Make Your Content a Star

Think about how many stars exist in the universe.
It’s hard to wrap your head around. Astronomers estimate there are 170 billion galaxies in the parts of the universe we can see, which extends 13.8 billion light-years in every direction.
If you multiply the number of stars in just our own galaxy by 170 billion, you get a septillion stars (that’s a 1 followed by twenty-four zeros). Of course, the true number may actually be infinite, given that the universe is much larger than we can observe and could simply go on forever.
The vast majority of those stars are completely irrelevant to us, because we can’t even see them. On a moonless night, you can spy maybe 9,000 stars with the naked eye, and a good pair of binoculars might get you to 200,000.
That alone is a lot of stars. And they are mostly too far away to have any direct impact on us.
But one star is different.
The potentially infinite number of stars in no way diminishes the value and importance of our own Sun. This particular star is so relevant to this particular audience that we perish without it.
That’s the way to think about content marketing.
It doesn’t matter how much content is out there. Your relevance to your prospective audience is completely independent of how much content exists in the known (or unknown) universe.
There could be infinite amounts of content, and that wouldn’t change. Most content is completely invisible because it’s not worth seeing.
And content that is otherwise worthy is still not the right fit for everyone. That’s why differentiation always works -– the same information presented in strategically different ways is fundamentally not the same to those who want and need it.
That’s how you make your content a star and establish your winning difference: remarkable value with a unique perspective and voice. It’s been that way since the time of Aristotle (who also worried there was too much content –- over 2,300 years ago).
Yes, it takes work to stand out, to be relevant, and to find your audience.
And no, it’s not always easy.
What worth doing is?
Flickr Creative Commons Image by Jessica
About the author
Brian Clark
Brian Clark is founder of Copyblogger and host of New Rainmaker. Get more from Brian on Google+.
by Brian Clark 16 Comments
How to Make Your Content a Star
Think about how many stars exist in the universe.
It’s hard to wrap your head around. Astronomers estimate there are 170 billion galaxies in the parts of the universe we can see, which extends 13.8 billion light-years in every direction.
If you multiply the number of stars in just our own galaxy by 170 billion, you get a septillion stars (that’s a 1 followed by twenty-four zeros). Of course, the true number may actually be infinite, given that the universe is much larger than we can observe and could simply go on forever.
The vast majority of those stars are completely irrelevant to us, because we can’t even see them. On a moonless night, you can spy maybe 9,000 stars with the naked eye, and a good pair of binoculars might get you to 200,000.
That alone is a lot of stars. And they are mostly too far away to have any direct impact on us.
But one star is different.
The potentially infinite number of stars in no way diminishes the value and importance of our own Sun. This particular star is so relevant to this particular audience that we perish without it.
That’s the way to think about content marketing.
It doesn’t matter how much content is out there. Your relevance to your prospective audience is completely independent of how much content exists in the known (or unknown) universe.
There could be infinite amounts of content, and that wouldn’t change. Most content is completely invisible because it’s not worth seeing.
And content that is otherwise worthy is still not the right fit for everyone. That’s why differentiation always works -– the same information presented in strategically different ways is fundamentally not the same to those who want and need it.
That’s how you make your content a star and establish your winning difference: remarkable value with a unique perspective and voice. It’s been that way since the time of Aristotle (who also worried there was too much content –- over 2,300 years ago).
Yes, it takes work to stand out, to be relevant, and to find your audience.
And no, it’s not always easy.
What worth doing is?
Flickr Creative Commons Image by Jessica
About the author
Brian Clark
Brian Clark is founder of Copyblogger and host of New Rainmaker. Get more from Brian on Google+.
Monday, February 03, 2014
Content is King (Web Content)
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About the Author: Craig Bailey
I've been involved in IT and web development for more than 20 years. I love analysing data, drinking good coffee, listening to heavy metal and practicing karate.
Content is King by Bill Gates
If you can find a Microsoft link could you please let me know. For now, I am adding the essay in it’s entirety here (as I will be referring to it in a future post).
This essay is copyright © 2001 Microsoft Corporation. All Rights Reserved.Content Is King – Bill Gates (1/3/1996)
Content is where I expect much of the real money will be made on the Internet, just as it was in broadcasting.
The television revolution that began half a century ago spawned a number of industries, including the manufacturing of TV sets, but the long-term winners were those who used the medium to deliver information and entertainment.
When it comes to an interactive network such as the Internet, the definition of “content” becomes very wide. For example, computer software is a form of content-an extremely important one, and the one that for Microsoft will remain by far the most important.
But the broad opportunities for most companies involve supplying information or entertainment. No company is too small to participate.
One of the exciting things about the Internet is that anyone with a PC and a modem can publish whatever content they can create. In a sense, the Internet is the multimedia equivalent of the photocopier. It allows material to be duplicated at low cost, no matter the size of the audience.
The Internet also allows information to be distributed worldwide at basically zero marginal cost to the publisher. Opportunities are remarkable, and many companies are laying plans to create content for the Internet.
For example, the television network NBC and Microsoft recently agreed to enter the interactive news business together. Our companies will jointly own a cable news network, MSNBC, and an interactive news service on the Internet. NBC will maintain editorial control over the joint venture.
I expect societies will see intense competition-and ample failure as well as success-in all categories of popular content-not just software and news, but also games, entertainment, sports programming, directories, classified advertising, and on-line communities devoted to major interests.
Printed magazines have readerships that share common interests. It’s easy to imagine these communities being served by electronic online editions.
But to be successful online, a magazine can’t just take what it has in print and move it to the electronic realm. There isn’t enough depth or interactivity in print content to overcome the drawbacks of the online medium.
If people are to be expected to put up with turning on a computer to read a screen, they must be rewarded with deep and extremely up-to-date information that they can explore at will. They need to have audio, and possibly video. They need an opportunity for personal involvement that goes far beyond that offered through the letters-to-the-editor pages of print magazines.
A question on many minds is how often the same company that serves an interest group in print will succeed in serving it online. Even the very future of certain printed magazines is called into question by the Internet.
For example, the Internet is already revolutionizing the exchange of specialized scientific information. Printed scientific journals tend to have small circulations, making them high-priced. University libraries are a big part of the market. It’s been an awkward, slow, expensive way to distribute information to a specialized audience, but there hasn’t been an alternative.
Now some researchers are beginning to use the Internet to publish scientific findings. The practice challenges the future of some venerable printed journals.
Over time, the breadth of information on the Internet will be enormous, which will make it compelling. Although the gold rush atmosphere today is primarily confined to the United States, I expect it to sweep the world as communications costs come down and a critical mass of localized content becomes available in different countries.
For the Internet to thrive, content providers must be paid for their work. The long-term prospects are good, but I expect a lot of disappointment in the short-term as content companies struggle to make money through advertising or subscriptions. It isn’t working yet, and it may not for some time.
So far, at least, most of the money and effort put into interactive publishing is little more than a labor of love, or an effort to help promote products sold in the non-electronic world. Often these efforts are based on the belief that over time someone will figure out how to get revenue.
In the long run, advertising is promising. An advantage of interactive advertising is that an initial message needs only to attract attention rather than convey much information. A user can click on the ad to get additional information-and an advertiser can measure whether people are doing so.
But today the amount of subscription revenue or advertising revenue realized on the Internet is near zero-maybe $20 million or $30 million in total. Advertisers are always a little reluctant about a new medium, and the Internet is certainly new and different.
Some reluctance on the part of advertisers may be justified, because many Internet users are less-than-thrilled about seeing advertising. One reason is that many advertisers use big images that take a long time to download across a telephone dial-up connection. A magazine ad takes up space too, but a reader can flip a printed page rapidly.
As connections to the Internet get faster, the annoyance of waiting for an advertisement to load will diminish and then disappear. But that’s a few years off.
Some content companies are experimenting with subscriptions, often with the lure of some free content. It’s tricky, though, because as soon as an electronic community charges a subscription, the number of people who visit the site drops dramatically, reducing the value proposition to advertisers.
A major reason paying for content doesn’t work very well yet is that it’s not practical to charge small amounts. The cost and hassle of electronic transactions makes it impractical to charge less than a fairly high subscription rate.
But within a year the mechanisms will be in place that allow content providers to charge just a cent or a few cents for information. If you decide to visit a page that costs a nickel, you won’t be writing a check or getting a bill in the mail for a nickel. You’ll just click on what you want, knowing you’ll be charged a nickel on an aggregated basis.
This technology will liberate publishers to charge small amounts of money, in the hope of attracting wide audiences.
Those who succeed will propel the Internet forward as a marketplace of ideas, experiences, and products-a marketplace of content.
Read more: http://www.craigbailey.net/content-is-king-by-bill-gates/#ixzz2sHJmljgz
Sunday, February 02, 2014
Six Myths About Affiliate Marketing
Six Myths About Affiliate Marketing
Aug 15, 2013 by Amanda DiSilvestro In Marketing Tips 30For those who are unfamiliar, affiliate marketing is a way of rewarding other companies and/or business partners who bring you customers because of their marketing efforts. You can also think of affiliate marketing from the flip-side: If you wanted to be an affiliate company, your job is to bring online traffic and/or customers to businesses and then you get paid for it.
It seems like a win-win situation, right?
While affiliate marketing is great, it’s a little bit more complicated than meets the eye. For this reason, there are tons of different affiliate marketing myths out there surrounding all it entails. Whether you’re a company needing help or someone looking to start a business, it’s important to understand these affiliate marketing myths before diving into this marketing method.
Top 6 Affiliate Marketing Myths
Below are six of the most common affiliate marketing myths as well as reasons why these myths might exist. As a side note, most come from the point of view of someone trying to get involved in affiliate marketing as a business (as opposed to for their already existing business).1. It’s Difficult to Get Involved with Affiliate Marketing
Affiliate marketing is something that virtually anyone can do if they put their mind to learning how things work (even learning as they go).It doesn’t take a ton of money or a ton of experience, just a desire to get involved and the ability to really learn.
2. Affiliate Websites Don’t Require Much Management
This myth actually goes against the last myth (it seems that no one knows what kind of work it takes to be an affiliate marketer). Although it’s possible for anyone, it isn’t as easy as setting up a website, putting some affiliate links and banners on that website, and then letting it sit. Google bots don’t like to see this, which means they could very well penalize your site and essentially bring your business to a halt.You need to have quality content and make changes to your website to improve it in order to be successful, and this takes lots of management.
3. You Should Always Choose the Niche that is the Most Profitable
Many people believe this because they believe that’s how you will make the most money. Of course certain niches that sell products people buy most often have a good chance of being successful, but that doesn’t mean it’s automatic. Although certain niches might be successful for some, they won’t necessarily be successful for you.You have to really understand that niche. If you don’t, you’re going to have more success picking something you’re comfortable with.
4. You Only Need One Good Affiliate Program to be Successful
This is an affiliate marketing myth that companies looking to get involved in affiliate marketing seem to find quite often. Joining just one affiliate program could work, but you have to remember that your customers are going to compare as they shop. You want to work with a few different programs that compliment each other.For example, if you’re a dentist you may want to market toothpaste as well as dental services.
5. Consumers Don’t Like Affiliate Marketing
Sometimes it can seem like affiliate marketing is an extra step and will therefore annoy consumers because they can just go to eBay or Amazon instead. However, it is important to realize that customers want information about certain products and they want to shop around the Web.In other words, they don’t want to go straight to Amazon or EBay, they actually want to visit your website.
6. Affiliate Marketing Won’t Last Much Longer
Last but not least, this is probably the most popular affiliate marketing myth and it goes right along with the last myth. Because Google algorithms are changing and putting less value on sites that offer more links than quality content, it’s safe to say that affiliate marketing has had better days. Still, it has not lost life and surely won’t for a long time to come.It’s still successful and still makes sense – and Google sees that as well as consumers.
Do you have any additional affiliate marketing myths to add to the list?
Genie Lamp Photo via Shutterstock
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