Showing posts with label Chat. Show all posts
Showing posts with label Chat. Show all posts

Monday, April 07, 2014

How to show or hide the help bubbles (Ads or Chats).

OneDesk User Guide

 http://www.onedesk.com/UserGuide/OneDesk_User_Guide.html

How to show or hide the help bubbles

OneDesk's help bubbles are designed to help you learn your way around the application.
By default, they are turned on, but you can turn them off anytime, and of course, back on whenever you wish.
To show or hide the help bubbles:
- Select user preferences (1) under the user menu.
- Go to the User Preferences tab (1).
- Check the box next to show help bubbles (2). To hide them, un-check the box.

Friday, March 14, 2014

Por qué Facebook compró WhatsApp.


aDigitalika
Revista Digital

Whatsapp-Facebook

Y la pregunta es: Por qué Facebook compró WhatsApp


Facebook anunció la compra de whatsapp. La compra fue por 16 mil millones de dólares, con 4 mil millones en efectivo y 12 mil millones en acciones de Facebook. ¿Que lectura se da a esta compra? simple, dice un dicho, “si no puedes con el enemigo, únete a él”. Facebook no pudo con whatsapp con el Messenger Facebook por lo que decidió mejor, comprar la mensajería.
¿Qué implicaciones habrá? Que va a pasar? Tranquilos. No va a cambiar nada de lo que ya esta, así lo aseguran desde whatsapp y por su parte, Facebook ha expresado que la idea es que whatsapp mantenga su independencia, igual como sucede con Instagram, y al menos por el momento, no hay intención alguna de monetizar la mensajería más popular, es decir no habrá anuncios en las conversaciones.
Mark Zuckerberg y el co fundador de whatsapp expresaron su beneplácito ante este acuerdo. Y bueno solo resta esperar que haya mejoras importantes en Whatsapp que aún le faltan ciertas funciones que tienen otras mensajerías como la integración con servicios de almacenamiento en nube como Dropbox para compartir archivos más grandes como música, vídeos y archivos de todo tipo, que se fortalezca la seguridad y que haya una app para escritorio, algo que la mayoría de las mensajerías tienen.
Pero ¿por qué Facebook compró Whatsapp? Por el crecimiento brutal de whatsapp, más n Facebook, Twitter, Gmail y Skype. Whatsapp cuenta con 450 millones de usuarios activos al mes. Facebook tiene 145 millones, Gmail 123 millones, Twitter 54 millones y Skype 52 millones de usuarios. Más cifras, de los 450 millones de usuarios activos del whatsapp, el 70 por ciento están activos cada día y en un día se suben a la mensajería 600 millones de fotos y 100 millones de vídeos y se registran más de un millón de nuevos usuarios cada día. En conclusión, con la compra de Whatsapp, Facebook tiene el control de gran parte de la mensajería instantea global, es dueña del liderazgo en mensajerías en el ecosistema móvil.

Thursday, February 20, 2014

Facebook buys WhatsApp in $ 19 billion deal

Facebook buys WhatsApp in $19 billion deal

Thursday, February 20, 2014 - 08:25 IST | Agency: PTI
  • Mark Zuckerberg.
Social media giant Facebook buys mobile messaging company WhatsApp for 19 billion dollars in a cash and stock deal, the largest acquisition by the Mark Zuckerberg-led firm so far that will give it a stronghold in the market for messaging.
The whopping acquisition price includes USD 4 billion in cash, about USD 12 billion worth of Facebook shares and USD 3 billion in restricted stock units to be granted to WhatsApp's founders and employees that will vest over four years following the closing of the deal.
Under the agreement, WhatsApp co-founder and CEO Jan Koum will join Facebook Board of Directors. Facebook said the acquisition will not impact the WhatsApp's brand, which will be maintained and the company's headquarters will remain in California's Mountain View.
WhatsApp's core messaging product and Facebook's existing messenger app will continue to operate as standalone applications. "WhatsApp is on a path to connect one billion people. The services that reach that milestone are all incredibly valuable," Zuckerberg said.
"I've known Jan for a long time and I'm excited to partner with him and his team to make the world more open and connected." WhatsApp, which will continue to operate independently, has built a leading and rapidly growing real-time mobile messaging service with over 450 million people using the service each month. Of this number, 70 per cent users are active on a given day. The messaging volume of WhatsApp is approaching the entire global telecom SMS volume and the company is currently adding more than one million new registered users per day.
"WhatsApp's extremely high user engagement and rapid growth are driven by the simple, powerful and instantaneous messaging capabilities we provide. We're excited and honored to partner with Mark and Facebook as we continue to bring our product to more people around the world," Koum added. Koum co-founded WhatsApp in 2009 with Brian Acton, both former Yahoo executives.
WhatsApp had received about USD 10 million in funding two years after it was founded. Facebook's most recent acquisition attempt failed when Zuckerberg tried to acquire SnapChat last year for a reported three billion dollars but SnapChat turned down the offer.
In a blog post, Koum said he would not have agreed to the partnership with Facebook if WhatsApp would have had to "compromise" on the core principles of the company. The deal would give WhatsApp the flexibility to grow and expand and noted that users of the service will not experience any change in usage.

Tuesday, December 31, 2013

How Snapchat Became The Breakout Consumer Product Of 2013.




TechCrunch
TechCrunch

How Snapchat Became The Breakout Consumer Product Of 2013

Next Story
Editor’s Note: Semil Shah works on product for Swell, is a TechCrunch columnist, and an investor. He blogs at Haywire, and you can follow him on Twitter at @semil.
Last year, as 2012 ended, I scanned the early-stage startup landscape and tried to identify one company that was a breakout for the year — I ultimately selected  Stripe, and explained why, here. I liked the thought-exercise so much I decided to do it again this year, and it didn’t take much deliberation to choose Snapchat — in my personal opinion, the clear breakout consumer product of 2013. The framework is provided courtesy of Fred Wilson, a high-level litmus test that, when applied, starts to make the improbable seem obvious in hindsight:
The Right Person(s): Clearly the Snapchat founders are smart enough to build something on their own, to iterate on their vision for a product, and to navigate the choppy waters of the early-stage app ecosystem and investment market. Once Snapchat made it through Series A and the 2012 Christmas “present” from Facebook, the company’s CEO Evan Spiegel assumed the mantle of “David” against Zuckerberg’s “Goliath” and became the  person who embodied this character.
The Right Idea: How many times have you been presented with the option to sign up to a new service by using Facebook Connect alongside terms of service disclaimers including “We will not post any information to Facebook”? Snapchat’s value proposition is essentially the modern, mobile, digital reflection of those types of disclaimers. Even with family over the holidays, when pictures are taken, you hear more than just one person blurt out “Don’t post those to Facebook!” The idea of Snapchat — to allow people to share images without posting to the web or Facebook — was definitely the right idea.
The Right Product: Building on the idea of Snapchat above, the actual product, like Instagram, unbundled one of the most important parts of Facebook — mobile photographs. However, once Instagram became a part of Facebook, and once those images helped build Instagram user profiles on the web, one could argue mobile-only Snapchat unbundled the forced permanence, faux-filtered finishes, and broadcast nature of Instagram to put people and faces at the center of images and to share them with individuals or groups in a more private, time-sensitive, mobile-only, intimate way.
The Right Time: In 2013, the two leading social networks made big moves — Facebook transformed enough of its business to mobile to convince Wall Street that big profits could continue to roll in, and Twitter finally went public and is performing well even with spikes in trading volume. At the same time, however, mobile messaging apps, especially those from Asia, grew so big, dominant web platforms finally took notice, seeing them as a new platform threat. All of these companies combined could one day represent nearly one trillion dollars in public and/or private valuations, so as the market recognizes this, a property like Snapchat can easily be perceived to be worth much, much more than we imagine today.
The Right Market: Mobile. Mobile. Mobile. User-generated pictures taken and viewed on mobile devices. A demographic centered around mobile-native teens and expanding rapidly. A communications app with network effects that can spread globally because the medium is universal. Oh, and mobile, mobile, mobile — a shift so huge, it could still be one of the most underhyped trends in technology relative to its scale.
And, there you have it — Snapchat is  the “breakout” company of 2013. I’m not  going out on a limb with this one! In about a 12-month timespan, the company grew exponentially, became one of the most dominant mobile photo-sharing networks, rebuffed multibillion dollar acquisition offers from the two dominant web companies, and closed increasingly bigger Series A, B, and C financing rounds from some of the most successful investors at each stage, including the most recent round led by one of the world’s leading tech hedge funds. While the future of Snapchat is uncertain — will they be able to sell ads, deliver ads without ruining the user experience, capitalize on in-app purchases, or sell itself in early 2014? — the app remains at the top of the charts and shows no sign of slipping. For all of these reasons, Snapchat is 2013’s breakout.

Friday, August 02, 2013

3 Ways Live Chat Software Can Improve Your Conversion Rates.

THE DAILY EGG

Conversion optimization, design and copywriting tips




3 Ways Live Chat Software Can Improve Your Conversion Rates

 by 607/23/2013
99FLARES Twitter 60Facebook 4Google+ 8
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If used correctly and as part of your overall customer service plan, live chat software has the ability to increase conversion rates by giving customers instant access to a live support agent right while they’re on your site.
But if you think simply slapping up an online icon and waiting for the orders to roll in is all it takes, you’ll be sadly disappointed.
There are “rules,” if you will, for using live chat software to the fullest, so you can:
Here’s what to look for, and how to make sure you’re using your live chat program to the fullest.

Powerful Analytics

The best live chat software includes intelligent analytics which can be leveraged to learn which pages customers are visiting, how long they’re staying on that page, and how they got there.
Normal analytics packages can do this as well; however, live chat analytics have one important advantage:
They present the best opportunity for the support agent to initiate a live chat session.
Sam’s Furniture uses the LivePerson™ chat software which looks at these very factors and determines if the user would be a good candidate for a live chat inquiry.
sams furniture
Often, with major purchases such as furniture or appliances, the customer has to think about it. They may want to compare prices and different models to determine if they’re getting a good deal. With these long-term, high-ticket purchases, they may come back to the site several times and then ultimately buy in a Sam’s Furniture retail store.
For these reasons, both the analytics and live chat customer support can identify customers who have been comparing different brands or who have spent a longer time on specific pages.
By posting an unobtrusive invitation to see if the customer has any questions, sales agents are able to provide answers and close sales.
It’s worth noting that adding the live chat to the Sam’s furniture website has accounted for about $50,000 in sales consistently from month-to-month.
In addition, customer support tracks the effectiveness of the live chat system by manually matching chat logs to each customer’s order.

Increasing Average Order Value

Virgin Airlines doesn’t use live chat to sell tickets, but rather uses it to upsell customers.
Users who buy tickets online are already in the decision-making phase, so they don’t need to be convinced.  But by upselling them with live chat as they complete their order, Virgin has created some enviable conversion rates.
Additional order value from users who use the live chat function is around 15% higher than those who don’t.
london
Beyond that, users who participate in live chat tend to convert 3.5 times as often as those who don’t. Virgin also says live chat is cheaper than emails and phone calls as one live chat agent can typically do the work of about 15 customer specialists who are handling emails and calls.
The takeaway lesson here is that live chat doesn’t just have to be about providing support and answering questions.  If used strategically, it can also be used to upsell a likely conversion, or, if the customer is hesitant to move ahead, down-sell with a “lite” option.

Smarter Page Tracking

Blue Soda Promo differentiates itself from more than 24,000 competitors who are also selling promotional items by using Bold Chat live chat software. With an average order value of $700, their customers want to be sure that all questions are answered before they place an order.
bluesoda
Depending on which pages the user has visited and how long they’ve been on a page, Blue Soda’s customer support agents initiate a chat to determine if the user has a question. As a result, nearly 60% of their chats lead to sales.

Live Chat Is Growing

According to recent trends, live chat’s popularity shows no signs of slowing.
Last holiday season around Cyber Monday, the biggest online shopping day of the year, LivePerson hosted more than 860,000 chats for its  8,500+ retail and business clients.
What’s one of the reasons for the stunning growth in recent years?  More ways to chat—such as through mobile.  When surveyed, 40% of customers said they’d be likely to use live chat on their mobile phone if such an option were offered, making it more important than ever to get up to speed on responsive design.

The bottom line

When it comes to using live chat, it shouldn’t be looked at as a marketing cure-all, but rather yet another link in the customer service chain that connects you to your prospect in a way that goes beyond just answering questions or directing inquiries.
When used strategically, live chat can become an integral promotional channel that builds loyalty, gets fans talking, and convinces users to take action.
So what are you waiting for? Get chatting.



About 

Sherice Jacob helps website owners improve conversion rates with custom design, copywriting and website reviews.  Get your free conversion checklist and web copy tune-up by visiting iElectrify.com.